Doctor Arsy Corporation Shipping and Return Policies

Effective Date: 10/1/2024
Last Updated: 10/1/2024

This Shipping and Return Policy (“Policy”) provides comprehensive information on how Doctor Arsy Corporation ("we," "us," or "our") manages the shipping, delivery, and return of products purchased through DrArsy.com (the “Website”), including terms for refunds, exchanges, and any issues related to delivery. By placing an order with us, you accept the terms described herein.

1. Shipping Policy

1.1 Scope of Shipping

We offer shipping both domestically within the United States and internationally to a wide range of countries. We do not place geographic exclusions on our shipping destinations; however, international customers should be aware of potential additional costs and customs-related issues.

1.2 Domestic Shipping (U.S.)

For customers based in the U.S., we provide several shipping options including standard, expedited, and overnight shipping. Costs are calculated based on weight, size, and destination.

  • Standard Shipping: Typically takes 5-7 business days.
  • Expedited Shipping: Typically takes 2-4 business days.
  • Overnight Shipping: Typically takes 1-2 business days.

Shipping times are estimates, and we cannot guarantee exact delivery dates due to factors outside our control, such as shipping carrier delays.

1.3 International Shipping

International shipping costs and delivery times depend on the destination, the weight of the package, and the chosen delivery option. Customs clearance can delay delivery beyond the estimated timeframe.

  • Estimated Shipping Times: International shipments typically arrive within 7-21 business days.
  • Customs and Import Duties: Any customs duties, import taxes, or other fees imposed by the destination country are the responsibility of the customer. Doctor Arsy Corporation is not responsible for these additional charges.

1.4 Shipping Costs

Shipping costs are automatically calculated at checkout and are based on several factors including the destination, shipping method, and weight of the order. All shipping fees are non-refundable once an order has been dispatched.

1.5 Order Processing Time

Orders are typically processed and dispatched within 2-3 business days after payment confirmation. However, orders placed during peak seasons (holidays, promotions) may experience longer processing times. We will notify you of any delays.

  • Cutoff Time: Orders placed after 5:00 PM PST will be processed on the next business day.
  • Business Days: Monday through Friday, excluding public holidays.

1.6 Tracking Information

Once your order is shipped, you will receive an email confirmation with a tracking number. This allows you to track your order via the carrier’s website. Please note that tracking updates may take 24-48 hours to reflect in the system after dispatch.

1.7 Delivery Address & Accuracy

It is the customer’s responsibility to ensure that the shipping address provided at checkout is accurate and complete. Doctor Arsy Corporation will not be held responsible for shipments delayed or returned due to incorrect or incomplete addresses. Any additional shipping costs incurred due to address errors will be the customer’s responsibility.

1.8 Shipping Restrictions

Certain regions or countries may impose restrictions on the import of skincare products. It is the customer’s responsibility to ensure that their country allows the import of the purchased items. Doctor Arsy Corporation will not be responsible for delays or losses caused by such restrictions.

2. Delivery Policy

2.1 Delivery Times and Delays

Delivery times are estimated and may vary depending on the carrier and destination. While we strive to deliver orders within the estimated timeframe, delays may occur due to unforeseen circumstances such as carrier delays, customs hold-ups, weather conditions, or other uncontrollable factors.

  • Uncontrollable Delays: We are not liable for delays caused by events outside our control, such as strikes, natural disasters, carrier disruptions, or customs inspections.
  • Force Majeure: In the event of a force majeure event that prevents timely delivery, we will inform you as soon as possible and work with you to find a suitable solution, such as re-dispatching the order or offering a refund if the order cannot be delivered.

2.2 Failed Delivery Attempts

If the delivery carrier is unable to deliver your package after multiple attempts, the package may be returned to us. If this occurs, we will notify you and offer options for re-shipment. Any additional shipping costs will be the customer’s responsibility.

2.3 Lost or Stolen Packages

Once a package is marked as delivered by the carrier, Doctor Arsy Corporation is not responsible for theft, loss, or damage. If your package is missing after it has been marked as delivered, please contact the carrier directly. We recommend ensuring the delivery location is secure.

3. Customs, Duties, and Taxes

3.1 Customs and Duties (International Orders)

All international orders may be subject to customs duties, taxes, and fees imposed by the destination country. These charges are beyond our control and are the responsibility of the customer.

  • Payment of Duties: You are responsible for paying any import duties, taxes, or fees imposed by your country’s customs authorities. Doctor Arsy Corporation does not collect or remit these charges and will not refund shipping or product costs if an order is rejected due to unpaid customs fees.

3.2 Customs Delays

In some cases, customs may hold your shipment, causing delays. Doctor Arsy Corporation is not responsible for delays caused by customs processing, but we will assist you with any information necessary to resolve customs issues.

4. Return Policy

4.1 General Return Conditions

We strive for customer satisfaction, but if you are not completely satisfied with your purchase, you may return eligible items within 30 days of receipt for a refund or exchange, subject to the following conditions:

  • Items must be returned in new, unused, and unopened condition with original packaging and all product labels and seals intact.
  • The return must be accompanied by proof of purchase, such as your order confirmation email or receipt.

4.2 Non-Returnable Items

Certain products are non-returnable and non-refundable, including but not limited to:

  • Opened or used products.
  • Final sale items and products marked as non-returnable at the time of purchase.
  • Custom or personalized items.
  • Gift cards, samples, and promotional items.

4.3 How to Return an Item

To return an eligible item, follow these steps:

  1. Contact us at returns@drarsy.com within 30 days of delivery to request a Return Authorization (RA) Number.
  2. Package the product securely in its original packaging and include the RA number within the package.
  3. Return the item using a trackable shipping service to ensure the product is safely returned to us. Customers are responsible for the cost of return shipping unless the item was defective or an error was made on our part.

Doctor Arsy Corporation - Returns Department
885 Buffwood Ave,
Las Vegas, NV 89123

4.4 Return Shipping Costs

The customer is responsible for all return shipping costs, except in cases where Doctor Arsy Corporation has made an error (e.g., sent the wrong item or the item was defective upon arrival). We recommend using a trackable shipping service for returns, as we are not responsible for lost or damaged return shipments.

4.5 Processing of Returns and Refunds

Once your return is received and inspected, we will notify you via email of the approval or rejection of your return. Approved returns will be processed, and a refund will be issued to the original payment method within 7-10 business days. Refunds may take additional time to appear on your credit card or bank statement, depending on your financial institution.

  • Partial Refunds: In certain circumstances, partial refunds may be issued (e.g., if an item is returned in a condition that does not meet our return requirements). The customer will be informed of any deductions from the refund.

4.6 Handling Fee

A $20 handling fee will be deducted from the refund for all returns to cover the cost of restocking and processing. This handling fee will not apply if the return is due to an error on our part or a defective product.

5. Exchanges

5.1 Eligibility for Exchanges

We offer exchanges for defective or damaged products, subject to availability. If you wish to exchange an item, please follow the return process outlined above and indicate that you would prefer an exchange.

Exchange Process: Upon receiving the returned item, we will process the exchange if the item is available. If the item is no longer available, we will offer a refund.

6. Damaged, Defective, or Incorrect Items

6.1 Reporting Issues

If you receive an item that is damaged, defective, or incorrect, you must contact us at contact@drarsy.com within 7 days of receipt. Please provide your order number, a description of the issue, and supporting photos (if applicable).

6.2 Resolution Process

For damaged or defective items, we may offer a replacement, exchange, or refund based on the severity of the issue. For incorrect items, we will arrange to send the correct item and cover the cost of return shipping for the incorrect item.

7.1 Lost Shipments

If your package is lost in transit (i.e., never marked as delivered), please contact the shipping carrier and our support team for assistance. We will initiate an investigation with the carrier and work toward resolving the issue. Refunds or replacements for lost shipments are subject to the outcome of the investigation.

7.2 Stolen Packages

If your package is marked as delivered but is missing, please check with neighbors or your building manager, and ensure it was not misplaced. Doctor Arsy Corporation is not responsible for stolen packages once they are confirmed delivered by the carrier. We recommend customers ship to a secure location and use signature confirmation if necessary.

8. Cancellations and Order Modifications

8.1 Order Cancellations

Orders can be canceled within 24 hours of placement, provided the order has not yet been processed or shipped. After this period, cancellations will no longer be possible, and you will need to follow the return process after receiving the product.

8.2 Modifying an Order

We can only accommodate changes to your order (e.g., shipping address, product selection) if the request is made within 24 hours of placing the order and if the order has not been processed or shipped. Please contact us at contact@drarsy.com for assistance.

9. Liability for Shipping Issues

9.1 Delayed Shipments

Doctor Arsy Corporation is not responsible for delays caused by carriers, customs, or other unforeseen events. We will not offer refunds for delays outside of our control, but we will work with customers to resolve any issues promptly.

9.2 Incorrect Addresses

Customers are responsible for providing accurate shipping information. Doctor Arsy Corporation is not liable for delays, misdeliveries, or additional shipping costs resulting from incorrect or incomplete addresses.

9.3 Force Majeure

We are not responsible for shipping delays or failures resulting from events outside our reasonable control, including acts of God, natural disasters, terrorism, strikes, and carrier disruptions.

10. Questions and Support

If you have any questions about this Policy or need assistance with your order, please reach out to our customer service team:

  • Email: contact@drarsy.com
  • Phone: 702-470-7721

Our team is dedicated to resolving any issues and ensuring a smooth, satisfactory shopping experience.