Free Returns. Guaranteed Refunds.

Simple policies. Clear expectations. Reliable support. Free returns.

This page explains how shipping, delivery, returns, and refunds are handled for orders placed through DrArsy.com. By placing an order, you agree to the terms below.

Shipping

Domestic & International

We ship within the United States and internationally. Availability depends on carrier service and destination regulations.

International orders may be subject to customs processing, duties, or taxes required by the destination country. These charges are the customer’s responsibility.

Processing & Dispatch

Orders are processed within 2–3 business days after payment confirmation.
Orders placed after 5:00 PM PST are processed the next business day.

Delivery Estimates

Delivery times vary by location and shipping method selected at checkout.
Estimated delivery dates are not guaranteed and may be affected by carrier delays, customs clearance, weather, or other factors beyond our control.

Shipping Costs

Shipping fees are calculated at checkout based on destination, weight, and delivery method.
Shipping charges are non-refundable once an order has shipped.

Tracking

Tracking details are provided after shipment confirmation.
Please allow up to 3 business days for tracking updates to appear.

Address Accuracy

Customers are responsible for providing accurate shipping information.
We are not responsible for delays or additional costs caused by incorrect or incomplete addresses.

Delivery

Delivery timelines are estimates only. Delays may occur due to carrier operations, customs inspections, or unforeseen circumstances.

If a delivery attempt fails and the package is returned, additional shipping charges may apply for re-delivery.

Once a package is marked as delivered by the carrier, responsibility transfers to the customer. We recommend selecting a secure delivery location.

Returns & Refunds

We offer a 30-day full refund policy with free returns on eligible orders.

Return Eligibility

Items must be returned within 30 days of delivery and meet the following conditions:

• New, unused, and unopened
• Original packaging and seals intact
• Proof of purchase provided

Non-Returnable Items

• Opened or used products
• Final sale items
• Personalized items
• Gift cards, samples, or promotional items

How to Start a Return

Email: contact@drarsy.com

Include:

• Order number
• Email used at checkout
• Reason for return

Return Address:
Dr. Arsy Corporation — Returns
505 E Windmill Ln | 1C | #361
Las Vegas, NV 89123
United States

Return shipping is free for eligible returns.

Refund Processing

Once received and inspected, approved refunds are issued to the original payment method within 7–10 business days.
Processing times may vary by financial institution.

Exchanges

Exchanges are available for defective or damaged items, subject to availability.
If unavailable, a full refund will be issued.

Damaged, Defective, or Incorrect Items

Contact contact@drarsy.com within 30 days of delivery.
Include your order number and photos if applicable.

Lost or Stolen Shipments

Lost packages will be investigated with the carrier.
Eligibility for replacement or refund depends on carrier confirmation.

Packages marked as delivered are not covered for theft or loss. Customers are responsible for ensuring a secure delivery location.

Order Changes & Cancellations

Orders may be modified or canceled within 24 hours of placement, provided they have not been processed or shipped.

Contact

Email: contact@drarsy.com
Call or Text (24/7): +1 (702) 470-7721

Chat and text support are available 24/7.